How we work

HOW WE WORK

1. Discovery Call

We find out where we can add value to your business the most. Here we will understand your business model, current performance, business goals, and current capacity so we con explore how we can help you in the best way possible.

2. Curation

We will curate services based on our strategy call, and work within a realistic budget. For social media, for example, you can opt to include just copy and creatives, or may include a full scope including handling customer inquiries, creating ad campaigns, etc. It's totally up to you and what your small business needs!

3. Onboarding

We're your extended team, literally. Different BAs may be assigned depending on the services needed as they all have different skill sets and expertise. As your Online Business Managers, we are the ones accountable to you and we'll be the ones driving results within the team.

4. Our fees

Our fees are monthly retainer fees within a scope of services instead of an hourly based fee, which can be more expensive or have hidden costs

5. Results

All services are designed to get you the results you need based or goals we will define together. We pivot or change people assigned to you when necessary, to make sure you get what you need

What we offer

Sales Operations Support

Prospect Research and List Building

Identify and compile potential leads to strengthen your sales efforts.

Multi-channel Prospect Outreach

Engage prospects through various communication channels for maximum reach.

Creation of Strategic Outreach Messages

Create targeted engagement points to ensure consistent messaging.

Sales Pipeline Tracking and Management

Monitor and manage the sales pipeline to ensure a smooth progression of leads.

Marketing Support

Social Media Management and Content Creation

Develop and manage engaging content across various social media platforms.

KOL Outreach

Connect with Key Opinion Leaders to enhance brand visibility and influence.

Website creation

Provide assistance in designing, developing, and launching a website.

Email management

Assist in the process of organizing, monitoring, and optimizing email communication to improve efficiency and productivity.

Customer Service Support

Handling Client and Partner Inquiries

Manage inquiries across multiple platforms to provide excellent support.

Post Customer Service Support

Design and implementation of feedback surveys and other post-service engagement strategies.

Data Entry & CRM Management

Updating customer details, logging interactions, and managing databases.

Finance and Administrative Support

Bookkeeping

Record expenses and revenues accurately for financial clarity.

Managing Liquidation and Reimbursement Transactions

Oversee financial transactions to ensure proper processing and documentation.

Monthly P&L and Cash Flow Statements

Generate essential financial reports to track performance and cash flow.

Budget Reports and Analysis

Create detailed budget reports and conduct analysis for informed decision-making.

Tracking Accounts Receivables and Payables

Monitor incoming and outgoing payments to maintain financial health.

Invoicing

Handle invoicing processes to ensure timely payments.